Whilst nobody really knows just how long coronavirus can live on a surface, we don’t allow those who knowingly have, or have been exposed to the coronavirus, to quarantine at Aquila Retreat.
An Aquila Retreat COVIDsafe pre-arrival form is required to be completed by ALL guests BEFORE arriving at Aquila Retreat. This form serves as a health-check and a contact tracing form, now mandatory for all accommodation providers. To avoid delays at check-in, group stay organisers are asked to send the link to Aquila’s COVIDsafe pre-arrival form, to each invited guest within their respective group, and responsibly follow up with each person, to ensure this digital form has been submitted BEFORE arriving at Aquila Retreat.
- that they have not returned to Australia from overseas in the last 14 days
- they have not had a fever, cough, sore throat, shortness of breath or other cold/flu-like symptoms in the last 72 hours and are otherwise well.
- they have not been in close contact (as defined in the current CDNA guideline (CDNA guideline)) with someone who has COVID-19 in the last 14 days.
- they have not previously been diagnosed with COVID-19.
- if guests have been travelling prior to arriving at Aquila Retreat, they are asked to provide details of locations visited and accommodation details for the 14 days’ prior to arriving at Aquila Retreat.
We invite group organisers and guests to responsibly stay at home if feeling even remotely unwell. We also ask our Aquila team to stay home if feeling remotely unwell. If in doubt count yourself out or postpone your stay.
We encourage guests to download the government’s COVIDsafe app ahead of their arrival at Aquila Retreat.
A temperature gun is used to triple check the health of each guest on arrival.
Everyone entering and exiting the property is then asked to wash or sanitise their hands.
Luxurious hand wash, running water, alcohol-based hand rub, paper towels and cleaning supplies are provided.
Aquila Retreat can commit to a contact-less guest experience if requested, by simply providing our guests with a digital manual to enter and operate the Aquila mansion. Please know however that this is not our preference, as your Aquila experience is based on customer service. We would rather commit to our guests, that our staff, if working, will always be in excellent health. Our staff are trained to keep guests and themselves – COVIDsafe.
Our staff are trained not to come to work if even remotely unwell. Our staff will be given assistance to isolate and be tested immediately if suspected of having the coronavirus. Aquila staff are trained to keep an appropriate physical distance between themselves and our guests.
We’re fortunate to have 1200 SQM of built space and 9.5 acres of lush exterior rainforest at Aquila Retreat. That’s 40 SQM per guest and 10 x the government required amount. None the less we ask guests not to be complacent but to keep a safe physical distance of 1.5 m or 4 SQM apart at all times. We provide signage and floor markers in high traffic zones, to remind guests to continue this and other COVIDsafe practices during their stay.
Pillow lines are distanced at 1.5 meters or more apart. Guests not of the same family, who may be sharing a room, are provided with an adequate 4 SQM or more-sleeping zone. Aquila’s beds have the luxury of zipping together and zipping apart to be made up as desired and in a COVIDsafe fashion.
Proper and frequent handwashing helps combat the spread of viruses. We all know cleanliness starts with this one simple act and is of vital importance for the health of our employees and that of our guests. We inspire the desire to wash your hands regularly at Aquila by providing signage as well as super luxurious and decadent Saya hand wash in all 11 bathrooms. Hand Sanitiser is also readily available in all interior and exterior common areas.
At Aquila Retreat we’ve always been concerned with sanitation, hygiene and cleanliness. Our 5 star reviews tell us that our cleaning team are doing an incredible job!
Aquila’s cleaning team work to comprehensive cleaning check-lists and spend 44 hours cleaning the interior of Aquila Retreat after each guest stay. A further 22 hours is spent cleaning Aquila’s exterior areas.
We use the most stringent cleaning and disinfecting protocols to clean rooms after guests depart and before our next guests arrive. Special attention is paid to high-touch items. No surface is left uncleaned.
Here are some of the things our cleaning team do at Aquila to keep every guest and every group safe:
- We use an ozone sterilisation cube to sterilise every room between each guest stay
- We wipe with disinfectant every surface. Every light switch, remote control, door handle, fridge handle, tap and cabinet handle, in every room, are all wiped and sterilised between each guest stay.
- Aquila’s sheets are 90-degree hygiene washed between each guest stay
- Our staff are given training, as well as additional time to clean, because we really care.
Aquila offers an additional housekeeping service at $30 per hour for guests who would like additional cleaning during their stay.
If a suspected case of COVID-19 does occur whilst guests are in residence, Aquila has an isolation space independent of the main house and other guests, where the unwell guest can be contained comfortably until medical advice is given. This space will be set with a comfortable bed, contains block out blinds, private bathroom & laundry facilities, and a kitchenette. Food and meals will be taken to the isolating guest. Help in accessing medical assistance will be provided and you will be well looked after by our team.
Aquila monitors the daily guidance being issued by our State and Federal governments and local authorities. We continue to educate and update our team accordingly.
From the 1st of July 2020 Aquila is also committed to offering you flexible booking terms and working with you to make any adjustments to your reservations in place, also cancelling and refunding any payments should you need to cancel as a result of any matter regarding coronavirus. We don’t do cancellations if you’ve simply changed your mind.
Your Aquila Retreat Team
21 Box Street Buderim QLD 4556